Serving Charlotte, NC & Surrounding Areas

PASSION. EXPERIENCE. INTEGRITY.

Frequently Asked Questions

HVAC FAQS

HVAC Maintenance FAQs

We recommend scheduling HVAC maintenance twice a year—once in the spring for your cooling system and once in the fall for your heating system. Regular tune-ups ensure your system runs efficiently and reliably throughout the year. If you join the TC Protection Club, these two visits are included with your membership.

A standard HVAC maintenance service includes inspecting and cleaning key components, testing system performance, lubricating moving parts, tightening electrical connections, and replacing air filters if needed. 

When our technicians check your cooling system, they will also check refrigerant levels to ensure your AC can keep your cool all summer long. In the fall, we check your heating system for both efficiency and safety, including checking carbon monoxide levels and testing for gas leaks. We will also identify any repairs needed to help prevent issues.

Regular maintenance improves the efficiency of your HVAC system by keeping it clean and running smoothly, reducing strain on components, and ensuring optimal airflow. This helps your system use less energy, lowering your utility bills while extending its lifespan.

Yes, there are signs to look for that indicate your HVAC system needs servicing. Common warning signs include unusual noises, weak airflow, inconsistent temperatures, higher energy bills, frequent cycling, or strange odors. If you notice any of these, we recommend you schedule a service appointment to prevent further issues.

Yes, routine maintenance can prevent costly repairs. Regular maintenance allows our technicians to catch small problems before they turn into major, expensive repairs. It also helps prevent unexpected breakdowns, saving you money in the long run.

A typical HVAC maintenance appointment takes about 60 to 90 minutes, depending on the system’s condition. If repairs or additional services are needed, the appointment may take longer.

Yes, heating and cooling systems require different maintenance tasks. Cooling system maintenance includes checking refrigerant levels and cleaning coils, while heating maintenance focuses on inspecting burners, heat exchangers, and safety controls. The maintenance tasks will vary depending on the type of heating and cooling systems you have. However, both services include essential tune-ups to ensure efficiency and reliability.

Enrolling in a maintenance plan with Travis Crawford provides two annual HVAC tune-ups, 50% off HVAC service call dispatch fees, and 15% off selected parts. It also ensures your HVAC system runs efficiently year-round, helping you avoid unexpected breakdowns and costly repairs.

Since we are a full-service company, our TC Protection Club membership also includes one annual plumbing maintenance visit and one standard drain cleaning of your choice.

Yes, regular maintenance can improve your indoor air quality. Since our service includes cleaning and replacing filters, checking ductwork, and removing dust and debris from your system, it helps to reduce allergens, dust, and pollutants. This leads to healthier indoor air quality.

To maintain your HVAC system between professional visits, there are several small things you can do. These tasks include changing your air filters regularly—every one to three months— and keeping your vents and registers clean. You should also check that you have adequate airflow around your outdoor units. These simple steps can improve efficiency and help prevent potential issues.

To schedule heating or AC maintenance with Travis Crawford Heating, Cooling & Plumbing, please call our Charlotte location at 980.734.1872.

HVAC Repair FAQs

Some common signs that your HVAC system needs repair include weak airflow, unusual noises, inconsistent temperatures, frequent cycling, higher energy bills, and strange odors. If your system isn’t keeping your home comfortable, we recommend you give us a call. Our technicians can diagnose and repair the issue before it gets worse.

At Travis Crawford, we prioritize emergency repairs and strive to respond as quickly as possible—often on the same day. We know how serious heating and AC emergencies can be, whether your heater is broken and it’s 20 degrees outside or you suspect a gas leak. That’s why our team responds promptly to emergencies to restore comfort to your home.

Yes, we offer 24/7 emergency HVAC repair services to ensure your system is fixed whenever you need it. Even if it’s a weekend or holiday, our team is standing by to help.

Yes, our experienced technicians can diagnose and repair all major brands and models of HVAC systems. No matter what system you have, we have the expertise to get it running again.

There is no “typical” HVAC repair cost. That’s because the cost of HVAC repair varies depending on the issue, the type of system, and any necessary replacement parts. After we diagnose the problem, we provide upfront pricing so you know what to expect before we begin any work.

If we can’t repair your HVAC system, or it wouldn’t be cost-effective to do so, we’ll provide honest recommendations for replacement options that best fit your home and budget. We also offer professional installation services to transition to a new, energy-efficient system seamlessly.

Our technicians can help you decide whether it would be better to repair or replace your HVAC system. If your system is over 10–15 years old, requires frequent or costly repairs, or struggles to maintain efficiency, replacement may be the better long-term investment. However, if the issue is minor and your system is relatively new, a repair may be the best option.

Some of the most common causes of HVAC system breakdowns include dirty filters, refrigerant leaks, electrical issues, thermostat malfunctions, clogged drain lines, and worn-out components. Regular maintenance can help prevent many of these issues.

Yes, repairing your HVAC system can improve energy efficiency. Fixing issues like refrigerant leaks, airflow restrictions, or faulty components can restore your system’s efficiency, reducing energy consumption and lowering utility bills.

Yes, we offer warranties on our HVAC repair services. The specific warranty coverage depends on the repair and the parts used. Our team will provide details about your warranty coverage before completing the repair.

If you need heating repair or AC repair in Charlotte contact Travis Crawford Heating, Cooling & Plumbing to schedule an appointment.

HVAC Replacement FAQs

With proper maintenance, the life span of an air conditioner is about 15 years. Furnaces tend to last closer to 20 years. It might be time for a new HVAC system if your older unit is facing a costly repair, your energy bills are on the rise, or you’re experiencing significant comfort issues.

Sometimes. However, if your cooling system runs on an older type of refrigerant called R-22 (Freon), it won’t work with new R-410A (Puron) equipment. Even if the two components are compatible, a mismatched system could reduce performance dramatically, resulting in higher energy bills. That’s why we recommend replacing all parts of your HVAC system at the same time.

Indoor Air Quality FAQs

Humidifiers and dehumidifiers help maintain the ideal relative humidity level in every season. We suggest using whole-house models to maximize the benefits in every room. Let our experts assess your situation and recommend the best products to fit your needs.

The filter should be replaced once it appears dirty or clogged. For many homes, this is typically every 30 to 90 days. If you smoke, have pets, or suffer from severe allergies, you may want to replace the filter more often.

To schedule indoor air quality services with us, please call 980.734.1872 to reach our Charlotte office.

To schedule indoor air quality services with us, please call 980.734.1872 to reach our Charlotte office.