Charlotte, NC – October 2025 – Travis Crawford Heating, Cooling, Plumbing & Electrical was recently featured in a national case study by Contractor Commerce, highlighting the company’s success using an online quote tool to simplify the heating and air conditioning replacement process for customers in the Charlotte Metro area.
As consumer expectations shift toward convenience and transparency, Travis Crawford has embraced eCommerce tools that allow homeowners to get personalized HVAC installation estimates directly from their website, without phone calls or sales pressure. The feature, powered by Contractor Commerce, gives users an immediate, ballpark quote based on a few simple inputs, including home size, system location, and energy source.
“Most Americans only deal with system replacement in their homes once or twice in their lifetime, and they do not know what to expect,” said Jeff Carpenter, Vice President at Travis Crawford. “With Contractor Commerce, it allows them to get an idea of what a general price for a system replacement can be in their home, from the comfort of their own home, on their couch, in their bed, on their cell phone, on their computer at 11 p.m., and not have to worry about following the entire sales process.”
The case study, titled Click, Book, Install: How eCommerce Platforms Are Powering Growth for Home Services Contractors, explains how Travis Crawford’s quote system helps filter leads, reduce unnecessary in-person visits, and, most importantly, empower customers with upfront information.
“It really ultimately boils down to convenience and ease for customers,” Carpenter continued. “Just having this tool draws in a lot of new customers to us. It makes it easier for us and more convenient for the customer.”
The system is not designed to replace expert guidance. Instead, it serves as a starting point for homeowners to understand the possible cost range of a new cooling or heating system installation. After a quote is submitted, a Travis Crawford team member follows up to confirm system needs and complete an in-home evaluation before finalizing pricing.
By prioritizing transparency and meeting customers where they are—online, anytime—Travis Crawford continues to lead the way in modern HVAC service. To learn more about Travis Crawford’s online quote tool, visit https://traviscrawfordhvac.com/instant-online-quote-hvac/. quote, or AC replacement estimate anytime—even after dinner or on a Sunday afternoon.
