Serving Charlotte, NC & Surrounding Areas

PASSION. EXPERIENCE. INTEGRITY.

Frequently Asked Questions

HVAC FAQS

HVAC Maintenance FAQs

How often should I schedule HVAC maintenance for my system?

We recommend scheduling HVAC maintenance twice a year—once in the spring for your cooling system and once in the fall for your heating system. Regular tune-ups ensure your system runs efficiently and reliably throughout the year. If you join the TC Protection Club, these two visits are included with your membership.

What does a standard HVAC maintenance service include?

A standard HVAC maintenance service includes inspecting and cleaning key components, testing system performance, lubricating moving parts, tightening electrical connections, and replacing air filters if needed. 

When our technicians check your cooling system, they will also check refrigerant levels to ensure your AC can keep your cool all summer long. In the fall, we check your heating system for both efficiency and safety, including checking carbon monoxide levels and testing for gas leaks. We will also identify any repairs needed to help prevent issues.

How can regular maintenance improve the efficiency of my HVAC system?

Regular maintenance improves the efficiency of your HVAC system by keeping it clean and running smoothly, reducing strain on components, and ensuring optimal airflow. This helps your system use less energy, lowering your utility bills while extending its lifespan.

Are there any warning signs that my HVAC system needs servicing?

Yes, there are signs to look for that indicate your HVAC system needs servicing. Common warning signs include unusual noises, weak airflow, inconsistent temperatures, higher energy bills, frequent cycling, or strange odors. If you notice any of these, we recommend you schedule a service appointment to prevent further issues.

Can routine maintenance prevent costly repairs?

Yes, routine maintenance can prevent costly repairs. Regular maintenance allows our technicians to catch small problems before they turn into major, expensive repairs. It also helps prevent unexpected breakdowns, saving you money in the long run.

How long does a typical HVAC maintenance appointment take?

A typical HVAC maintenance appointment takes about 60 to 90 minutes, depending on the system’s condition. If repairs or additional services are needed, the appointment may take longer.

Is HVAC maintenance different for heating and cooling systems?

Yes, heating and cooling systems require different maintenance tasks. Cooling system maintenance includes checking refrigerant levels and cleaning coils, while heating maintenance focuses on inspecting burners, heat exchangers, and safety controls. The maintenance tasks will vary depending on the type of heating and cooling systems you have. However, both services include essential tune-ups to ensure efficiency and reliability.

What are the benefits of enrolling in a maintenance plan with Travis Crawford?

Enrolling in a maintenance plan with Travis Crawford provides two annual HVAC tune-ups, 50% off HVAC service call dispatch fees, and 15% off selected parts. It also ensures your HVAC system runs efficiently year-round, helping you avoid unexpected breakdowns and costly repairs.

Since we are a full-service company, our TC Protection Club membership also includes one annual plumbing maintenance visit and one standard drain cleaning of your choice.

What should I do to maintain my HVAC system between professional visits?

To maintain your HVAC system between professional visits, there are several small things you can do. These tasks include changing your air filters regularly—every one to three months— and keeping your vents and registers clean. You should also check that you have adequate airflow around your outdoor units. These simple steps can improve efficiency and help prevent potential issues.

To schedule a heating tune-up or AC maintenance with Travis Crawford Heating, Cooling, Plumbing & Electrical, please call our Charlotte office.

HVAC Repair FAQs

What are common signs that my HVAC system needs repair?

Some common signs that your HVAC system needs repair include weak airflow, unusual noises, inconsistent temperatures, frequent cycling, higher energy bills, and strange odors. If your system isn’t keeping your home comfortable, we recommend you give us a call. Our technicians can diagnose and repair the issue before it gets worse.

How quickly can you respond to an emergency HVAC repair?

At Travis Crawford, we prioritize emergency repairs and strive to respond as quickly as possible—often on the same day. We know how serious heating and AC emergencies can be, whether your heater is broken and it’s 20 degrees outside or you suspect a gas leak. That’s why our team responds promptly to emergencies to restore comfort to your home.

Do you offer 24/7 HVAC repair services?

Yes, we offer 24/7 emergency HVAC repair services to ensure your system is fixed whenever you need it. Even if it’s a weekend or holiday, our team is standing by to help.

Can you repair all brands and models of HVAC systems?

Yes, our experienced technicians can diagnose and repair all major brands and models of HVAC systems. No matter what system you have, we have the expertise to get it running again.

How much does an HVAC repair typically cost?

There is no “typical” HVAC repair cost. That’s because the cost of HVAC repair varies depending on the issue, the type of system, and any necessary replacement parts. After we diagnose the problem, we provide upfront pricing so you know what to expect before we begin any work.

What happens if my HVAC system cannot be repaired?

If we can’t repair your HVAC system, or it wouldn’t be cost-effective to do so, we’ll provide honest recommendations for replacement options that best fit your home and budget. We also offer professional installation services to transition to a new, energy-efficient system seamlessly.

How do I know if it’s better to repair or replace my HVAC system?

Our technicians can help you decide whether it would be better to repair or replace your HVAC system. If your system is over 10–15 years old, requires frequent or costly repairs, or struggles to maintain efficiency, replacement may be the better long-term investment. However, if the issue is minor and your system is relatively new, a repair may be the best option.

What are the most common causes of HVAC system breakdowns?

Some of the most common causes of HVAC system breakdowns include dirty filters, refrigerant leaks, electrical issues, thermostat malfunctions, clogged drain lines, and worn-out components. Regular maintenance can help prevent many of these issues.

Will repairing my HVAC system improve energy efficiency?

Yes, repairing your HVAC system can improve energy efficiency. Fixing issues like refrigerant leaks, airflow restrictions, or faulty components can restore your system’s efficiency, reducing energy consumption and lowering utility bills.

Do you offer any warranties on HVAC repair services?

Yes, we offer warranties on our HVAC repair services. The specific warranty coverage depends on the repair and the parts used. Our team will provide details about your warranty coverage before completing the repair.

If you need heating repair or AC repair in Charlotte contact Travis Crawford to schedule an appointment.

HVAC Replacement FAQs

How do I know if it’s time to replace my HVAC system?

You may need to replace your HVAC system if it:

  • Is over 10–15 years old
  • Requires frequent, costly repairs
  • Causes uneven temperatures throughout your home
  • Makes unusual noises or produces strange odors
  • Drives up your energy bills with declining efficiency

At Travis Crawford Heating, we’ll inspect your system and help you decide whether repair or replacement is the better investment.

What factors should I consider when choosing a new HVAC system?

When choosing a new HVAC system, here are some factors to consider:

  • The size and layout of your home
  • Energy efficiency ratings (SEER and AFUE)
  • Your climate and comfort preferences
  • Budget, including available rebates or incentives
  • Smart features and zoning capabilities
  • Brand reputation and warranty coverage

Our team will walk you through your options and recommend a system tailored to your needs and budget.

How long does it take to install or replace an HVAC system?

In general, it takes one to two days to install or replace an HVAC system, depending on your home’s layout and whether ductwork adjustments are needed. Our technicians work efficiently and cleanly to minimize disruption while ensuring everything is properly installed and tested.

What is the cost range for a new HVAC system installation?

The cost of a new HVAC system installation in North Carolina typically ranges from $6,000 to $12,000 or more, depending on:

  • System type (central air, heat pump, ductless, etc.)
  • Home size and HVAC load requirements
  • Energy efficiency ratings
  • Any necessary ductwork modifications or upgrades

We’ll provide a clear, upfront quote so you know exactly what to expect. You can even get an instant HVAC quote online on our site.

Do you offer financing options for HVAC replacements?

Yes, Travis Crawford offers financing options to make HVAC replacement more affordable. Whether you’re planning ahead or replacing a failed system unexpectedly, we’ll help you explore low-interest plans and flexible monthly payments so you can get the comfort you need without delay.

Will a new HVAC system lower my energy bills?

Yes, upgrading to a new, energy-efficient HVAC system should reduce your monthly energy bills, especially if you’re replacing an older unit. High-efficiency systems use less energy to deliver better comfort. When you pair it with a smart thermostat or zoning controls, it can help you manage usage even more effectively.

Can you help me choose the right system size for my home?

Yes, we can help you choose the right HVAC system size for your home. Choosing the right system size is critical to efficiency, comfort, and longevity. Our technicians perform a detailed load calculation that considers square footage, insulation, windows, and other factors to recommend a properly sized HVAC system for your home.

Do you install energy-efficient or smart HVAC systems?

Yes, we install a wide range of energy-efficient and smart HVAC systems. From high-SEER heat pumps to Wi-Fi-enabled thermostats and zoning systems, Travis Crawford offers modern solutions that improve comfort while helping you save energy and money.

What should I expect during the HVAC installation process?

During your HVAC installation, here’s what you can expect:

  1. System removal: We safely disconnect and remove your old equipment.
  2. New installation: We install your new system, including any updates to ductwork or wiring.
  3. Testing: We check airflow, refrigerant levels, and system operation to ensure everything runs smoothly.
  4. Cleanup: We leave your space clean and free of debris.
  5. Walkthrough: We’ll explain how to use your new system and answer any questions.

We make the process smooth and stress-free from start to finish.

Do you haul away and recycle old HVAC equipment?

Yes, Travis Crawford will haul away and properly dispose of your old HVAC equipment after installation. Whenever possible, we recycle parts and materials in accordance with environmental guidelines. You won’t have to lift a finger—we take care of everything.

To schedule heating system replacement or AC replacement in Charlotte or any nearby areas, contact Travis Crawford today.

Indoor Air Quality FAQs

What type of humidifier or dehumidifier should I buy?

Humidifiers and dehumidifiers help maintain the ideal relative humidity level in every season. We suggest using whole-house models to maximize the benefits in every room. Let our experts assess your situation and recommend the best products to fit your needs.

How often should I change the air filter?

The filter should be replaced once it appears dirty or clogged. For many homes, this is typically every 30 to 90 days. If you smoke, have pets, or suffer from severe allergies, you may want to replace the filter more often.

To schedule indoor air quality services with us, please call us or contact us online.